Modernizing MPL insurance with [i]integrated member and broker portals[/i]
Integris Group connected its core systems and launched self-service portals in 10 months.
The challenge
The challenge
The challenge
The challenge
The challenge
Disconnected systems left the portals underused and [i]brokers calling in for routine tasks[/i].
Disconnected systems left the portals underused and [i]brokers calling in for routine tasks[/i].
Disconnected systems left the portals underused and [i]brokers calling in for routine tasks[/i].
Disconnected systems left the portals underused and [i]brokers calling in for routine tasks[/i].
Disconnected systems left the portals underused and [i]brokers calling in for routine tasks[/i].
Integris Group, an admitted medical professional liability (MPL) carrier, serves physicians nationwide. It wanted custom portals and fully integrated core systems to stand out in a crowded market.
Portal underutilization
Portal underutilization
Portal underutilization
Portal underutilization
Portal underutilization
Brokers rarely used their portal, and members used theirs only to pay invoices.
Disparate systems
Disparate systems
Disparate systems
Disparate systems
Disparate systems
Core systems weren't integrated, which blocked a consistent user experience.
High call volume
High call volume
High call volume
High call volume
High call volume
Brokers called for standard tasks instead of using the portals, pulling underwriters off their work.
Task automation
Task automation
Task automation
Task automation
Task automation
Routine work needed automation to free staff for complex issues.
Customer satisfaction
Customer satisfaction
Customer satisfaction
Customer satisfaction
Customer satisfaction
Automation had to improve the experience while keeping a personal touch.
The vision for Integris Group
The vision for Integris Group
The vision for Integris Group
The vision for Integris Group
The vision for Integris Group
Integris partnered with Praxent to help transform their legacy systems into a best-in-class technology ecosystem to better support their business growth. Their objective was to enhance their digital experience through custom-built portals, and drive efficiency through fully integrated core systems built around them, giving Integris a competitive edge.
What Praxent did
What Praxent did
What Praxent did
What Praxent did
What Praxent did
Self-service portals on fully integrated core systems
Self-service portals on fully integrated core systems
Self-service portals on fully integrated core systems
Self-service portals on fully integrated core systems
Self-service portals on fully integrated core systems
Praxent built member and broker portals connected to the ISI policy administration system, a new claims platform and Invoice Cloud payments.
Member and broker self-service for policies, payments and claims
Member and broker self-service for policies, payments and claims
Member and broker self-service for policies, payments and claims
Member and broker self-service for policies, payments and claims
Member and broker self-service for policies, payments and claims
ISI policy administration, claims and payments integration
ISI policy administration, claims and payments integration
ISI policy administration, claims and payments integration
ISI policy administration, claims and payments integration
ISI policy administration, claims and payments integration
Loyalty rewards and risk management credits for members
Loyalty rewards and risk management credits for members
Loyalty rewards and risk management credits for members
Loyalty rewards and risk management credits for members
Loyalty rewards and risk management credits for members
24/7 online claims filing and management
24/7 online claims filing and management
24/7 online claims filing and management
24/7 online claims filing and management
24/7 online claims filing and management
Automation built into the new systems and portals reduces manual work for the Integris team.
The results
The results
The results
The results
The results
Launched on time and on budget
Launched on time and on budget
Launched on time and on budget
Launched on time and on budget
Launched on time and on budget
Integris launched in 10 months, on time and on budget. Call center volume dropped, routine claims tasks are automated, and members and brokers file claims and pay online any time.
A market-leading digital experience on future-proof technology.
I was so impressed with their knowledge. It helps that they had experience working with other MPL carriers, so they were familiar with our industry terminology. They knew what we were trying to accomplish, which made it so much easier. They never overpromised. It's the communication that I really appreciated most. I've worked with quite a few vendors in this process and that just stands out for me with Praxent—the way that they collaborate and communicate with their client on the project.
