Cut cost-to-serve and drive growth with [i]customer-facing agents[/i]
Your customers say what they need, and an agent makes it happen with a seamless, governed experience that Praxent designs and builds to work on live accounts.
Start your customer experience transformation
Start your customer experience transformation
Start your customer experience transformation
Start your customer experience transformation
Start your customer experience transformation
Frontier CX and governed agents help your customers [i]apply, get answers, and grow[/i] with you.
Frontier CX and governed agents help your customers [i]apply, get answers, and grow[/i] with you.
Frontier CX and governed agents help your customers [i]apply, get answers, and grow[/i] with you.
Frontier CX and governed agents help your customers [i]apply, get answers, and grow[/i] with you.
Frontier CX and governed agents help your customers [i]apply, get answers, and grow[/i] with you.
Loan origination
Borrowers move from pre-qualification to an approved offer in one guided flow that prefills data and asks only what's needed, so more applications become funded loans.
Servicing and collections
Borrowers make payments, request payoffs, and set up hardship plans on their own, with guided outreach that reaches them early, cutting call volume and lifting recoveries.
Digital account opening
Consumers and businesses open and fund accounts in minutes on any device, with identity checks and disclosures built into one flow, to prevent deposit loss caused by drop-offs.
Merchant onboarding
Merchants apply, clear underwriting, and start processing faster, then see settlements, chargebacks, and payouts in one portal, so volume starts sooner and attrition drops.
Investor onboarding
Investors and advisors open accounts, complete subscription documents, and track performance in one place, so assets land faster and each service team covers more clients.
Quote and bind
Customers, agents, and brokers get a quote and bind coverage in one session, with prefilled data and guided underwriting questions, so more of your quotes become written premium.
Claims and policyholder service
Policyholders and members file claims, upload documents, and track status from their phones, with guided next steps that shorten cycle times and keep them renewing.
How a core banking provider redesigned its [i]digital banking experience[/i].
How a core banking provider redesigned its [i]digital banking experience[/i].
How a core banking provider redesigned its [i]digital banking experience[/i].
How a core banking provider redesigned its [i]digital banking experience[/i].
How a core banking provider redesigned its [i]digital banking experience[/i].
DCI wanted a modern online banking experience for its community bank and credit union clients, while keeping 30 years of account rules intact and eliminating rebuilding static designs by hand. Praxent redesigned DCI's account and transaction screens, building a design system with a usage rule for each component. We then used AI to turn these designs into production code engineers reviewed.
Know where your experience stands [i]against the market[/i].
Know where your experience stands [i]against the market[/i].
Know where your experience stands [i]against the market[/i].
Know where your experience stands [i]against the market[/i].
Know where your experience stands [i]against the market[/i].
We analyze and score your digital experience against the market, evaluating elements like how informative, modern, and structured each is, so you can decide where to invest first.
CX Audit and Experience Refresh
CX Audit and Experience Refresh
CX Audit and Experience Refresh
CX Audit and Experience Refresh
CX Audit and Experience Refresh
What it produces
From moving one customer metric to [i]scaling agents[/i] across the entire journey.
From moving one customer metric to [i]scaling agents[/i] across the entire journey.
From moving one customer metric to [i]scaling agents[/i] across the entire journey.
From moving one customer metric to [i]scaling agents[/i] across the entire journey.
From moving one customer metric to [i]scaling agents[/i] across the entire journey.
[i]01[/i]
[i]01[/i]
[i]01[/i]
[i]01[/i]
[i]01[/i]
Assess
Your leaders set the goals as we interview your customers, score your experience, define user personas, and detail the workflows needed. We then map each customer journey for your design decisions.
[i]02[/i]
[i]02[/i]
[i]02[/i]
[i]02[/i]
[i]02[/i]
Design
We use AI to explore design options in days as your team judges quality and brand fit. You get a customized, clickable prototype, style guide, and front-end components that are ready to test.
[i]03[/i]
[i]03[/i]
[i]03[/i]
[i]03[/i]
[i]03[/i]
Validate
We test the prototype with your customers and refine it if your team approves. Then your design and engineering teams take over and build from the approved specs, so you stay on time and on budget.
Meet the
Meet the
Meet the
Meet the
Meet the
To deliver hyper-customized workflows, Praxent embeds Forward-Deployed Fintech Engineers (FDEs). These are certified experts who combine
Elite AI Architects
Elite AI Architects
Elite AI Architects
Elite AI Architects
Elite AI Architects
AI-native engineers with hands-on experience around modern AI capabilities, governance, tokenomics, and rapid iteration to deliver results.
BFSI Expertise
BFSI Expertise
BFSI Expertise
BFSI Expertise
BFSI Expertise
Specialists who deeply understand regulated financial operations, fraud, compliance, and core processing systems.
“On a lending platform the model is rarely the hard part. The hard part is deciding which credit decisions a person still owns, and making that line clear to an examiner.”
“Most core banking code holds twenty years of business rules nobody wrote down. I pull those rules out and turn them into something an agent can follow and an auditor can read.”
“A pilot runs on clean sample data. Production runs on real customer files with missing fields and edge cases, and that’s where I spend my time.”
“Before I design anything, I sit with the people doing the work. In servicing and collections, the real process is usually a few steps longer than the documented one.”
“Every model output in a regulated workflow needs a trail: what data it used, which version ran, who approved it. I build that in from the first sprint.”
“I judge an engagement by what happens after I leave. If your team can extend what we built without calling us, it went well.”
The latest AI Native news and notes.
The latest AI Native news and notes.
The latest AI Native news and notes.
The latest AI Native news and notes.
The latest AI Native news and notes.
Redesign each [i]customer journey[/i] before automating it.
Redesign each [i]customer journey[/i] before automating it.
Redesign each [i]customer journey[/i] before automating it.
Redesign each [i]customer journey[/i] before automating it.
Redesign each [i]customer journey[/i] before automating it.
Our designers map each journey with your teams and customers first. Agents handle the routine steps, so your people focus on the ones that need their judgment.
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