the challenge

The $11.4B PPP loan servicing firm partnered with Praxent for an integrated, data-driven [i]SMB lending platform[/i]

The $11.4B PPP loan servicing firm partnered with Praxent for an integrated, data-driven [i]SMB lending platform[/i]

The $11.4B PPP loan servicing firm partnered with Praxent for an integrated, data-driven [i]SMB lending platform[/i]

The $11.4B PPP loan servicing firm partnered with Praxent for an integrated, data-driven [i]SMB lending platform[/i]
The $11.4B PPP loan servicing firm partnered with Praxent for an integrated, data-driven [i]SMB lending platform[/i]

NEWITY initially partnered with Praxent to redevelop its borrower portal and streamline loan servicing. As the partnership progressed, soon NEWITY was launching products every 12 weeks. Now, they’re a one-stop location for financial assistance to 120,000+ small businesses.

The vision for NEWITY

NEWITY and Praxent designed for what the market would [i]demand next[/i]

NEWITY and Praxent designed for what the market would [i]demand next[/i]

NEWITY and Praxent designed for what the market would [i]demand next[/i]

NEWITY and Praxent designed for what the market would [i]demand next[/i]
NEWITY and Praxent designed for what the market would [i]demand next[/i]

That meant a lending engine capable of launching new products in weeks, integrating dozens of fintech APIs, and supporting underwriters with AI that removes manual bottlenecks without removing human judgment.

Expand client LTV

Expand client LTV

Expand client LTV

Expand client LTV
Expand client LTV

NEWITY needed to go beyond PPP loans and expand into additional capital programs (PPP loans, 7(a) loans, Employee Retention Credit (ERC)).

Scalable underwriting

Scalable underwriting

Scalable underwriting

Scalable underwriting
Scalable underwriting

With such growth, maximizing efficiency was key. Enabling underwriters to only spend time on qualified applications with a Pre-Qualification flow allowed for scale.

Fast-paced technology partner

Fast-paced technology partner

Fast-paced technology partner

Fast-paced technology partner
Fast-paced technology partner

An agile foundation would allow NEWITY to stay steps ahead of customer expectations. To deliver this, they needed a fintech-specialized strategic technology partner.

Effortless applications

Effortless applications

Effortless applications

Effortless applications
Effortless applications

To differentiate from legacy SMB lenders, the application processes needed to be frictionless and fast.

Agile platform

Agile platform

Agile platform

Agile platform
Agile platform

The lending market can be fast-paced and it takes agility to succeed and capture opportunities quickly.

API Orchestration Layer

Rapid innovation through [i]API integration at scale[/i]

Rapid innovation through [i]API integration at scale[/i]

Rapid innovation through [i]API integration at scale[/i]

Rapid innovation through [i]API integration at scale[/i]
Rapid innovation through [i]API integration at scale[/i]

To power NEWITY’s evolution, Praxent’s fintech-specialized engineers built an orchestration layer for all of the new experience’s fintech APIs, more than 16 in total, creating a unified and streamlined user experience.

Fintech API partners integrated into NEWITY's platform
The Platform in Action

Pre-Qualification Experience

Pre-Qualification Experience

Pre-Qualification Experience

Pre-Qualification Experience
Pre-Qualification Experience

In only 13 weeks, Praxent designed and built a pre-qualification experience that drove efficiencies in underwriting.

NEWITY pre-qualification experience dashboard

SMB Loan Origination

SMB Loan Origination

SMB Loan Origination

SMB Loan Origination
SMB Loan Origination

To create an effortless user experience, Praxent integrated over 10 fintech APIs to automate and optimize the user data and documentation collection.

NEWITY SMB loan origination application screens

Borrower Portal

Borrower Portal

Borrower Portal

Borrower Portal
Borrower Portal

Launched in 13 weeks, the intuitive borrower portal simplified loan servicing to reduce customer support requests. Integrating a business services marketplace to solve four common SMB challenges drove brand loyalty and generated referral revenue.

NEWITY borrower portal loan servicing dashboard

ERC Products

ERC Products

ERC Products

ERC Products
ERC Products

Launched in 14 weeks, NEWITY’s ERC Products enable SMBs to apply and receive their credits in as little as 5 days from approval.

NEWITY ERC products application tracker
The Results

Pre-Qualification and Loan Origination

Pre-Qualification and Loan Origination

Pre-Qualification and Loan Origination

Pre-Qualification and Loan Origination
Pre-Qualification and Loan Origination
47%
Unqualified applications auto-rejected upfront
85%
Conversion rate of qualified applicants
27
Underwriting hours saved per week (67% of an FTE)
13
Weeks to launch

Borrower Portal

Borrower Portal

Borrower Portal

Borrower Portal
Borrower Portal
42%
Decrease in borrower emails
85%
Decrease in overall customer support tickets
Lendver logo

Voted best business services marketplace

13
Weeks to launch

ERC Products

ERC Products

ERC Products

ERC Products
ERC Products
950+
Applications processed
$130K
Average ERC refund
Lendver logo

Voted best Employee Retention Credit company

14
Weeks to launch

Praxent has been a true strategic partner, and their team has never failed to impress us with their depth of knowledge in the fintech space. Praxent’s direct focus on business results backed by the value engineering and fintech expertise needed to successfully implement and launch compelling digital experiences for our small business clients has driven ROI and growth.

Bryan Hallene
COO
,
NEWITY
Bryan Hallene headshot
Why Praxent

A partner from [i]end to end[/i]

A partner from [i]end to end[/i]

A partner from [i]end to end[/i]

A partner from [i]end to end[/i]
A partner from [i]end to end[/i]

UX Strategy and Design

UX Strategy and Design

UX Strategy and Design

UX Strategy and Design
UX Strategy and Design

Full-Stack Development

Full-Stack Development

Full-Stack Development

Full-Stack Development
Full-Stack Development

Systems Integration

Systems Integration

Systems Integration

Systems Integration
Systems Integration

DevOps Implementation

DevOps Implementation

DevOps Implementation

DevOps Implementation
DevOps Implementation

Quality Assurance

Quality Assurance

Quality Assurance

Quality Assurance
Quality Assurance

CRM Data Orchestration

CRM Data Orchestration

CRM Data Orchestration

CRM Data Orchestration
CRM Data Orchestration

Stitching together services has given NEWITY the power to serve their customers uniquely. NEWITY can show customers their data in accessible, informative, and actionable ways, and understand their customers to offer them helpful services that help their businesses grow.

James Moughon
SVP Head of Product
,
NEWITY
James Moughon headshot