PBM Member Portal UX Modernization Use Case

PBM transparency investments have unlocked real-time data, and market leaders are putting it to work. The competition has already turned these data assets into updated portals that provide intuitive member experiences, support pharmacists in processing claims, and make it easier for providers to submit prior authorizations.

This use case shows how Praxent connects modernized backend systems to the portal so members see live claim statuses, prior auth updates, and benefit accumulators instantly.

What's inside

• Real-time claims, prior auth, and benefits updates in the portal
• Guided, personalized member flows and mobile-first design
• Unified information architecture across member, provider, and pharmacy touchpoints
• Embedded compliance, security, and transparency reporting
• The results that matter to PBMs: higher member adoption, lower call-center volume, regulatory confidence